IT Process & Operations Specialist
We are currently looking for IT Process & Operations Specialist
Requirements:
The role focuses on standardizing and controlling IT processes, managing software licenses, and overseeing vendors, ensuring compliance and operational efficiency.
Key Responsibilities:
Define, document, and maintain standardized IT processes.
Manage software license compliance.
Oversee relationships and contracts with strategic suppliers.
Ensure operational efficiency and compliance with internal/external standards (ITIL / ITSM).
Participate in decisions with significant financial impact.
5+ years of relevant experience.
Experience managing complex processes with high functional and financial impact.
Ability to produce clear, structured manuals, procedures, and reports.
Experience in ITSM Environments - Hands-on experience with service management tools (e.g., ServiceNow, BMC Remedy) for tracking incidents, changes, and problems.
Coordinating with multiple suppliers, negotiating contracts, and monitoring SLAs.
Understanding ITIL processes like Incident, Problem, Change, Asset & Configuration Management.
Ability to identify risks, inefficiencies, or compliance gaps.
Português e ingles fluente obrigatório.
Location: Lisbon, hybrid
What do we offer?
➡ An innovative and growing company, with a lot of opportunities for professional development.
➡ Retribution according to your experience and performance. Access to flexible pay and medical insurance as a social benefit.
➡ Unlimited access to technological training in free mode.
IRIUM is a company with dynamic and proactive professionals. Our values are responsibility and commitment to work quality. This is the spirit we are looking for at IRIUM, whatever your age is. If you recognize yourself in this, this is your company!
We can build the future together. Let’s talk!
Send your CV to: [email protected]
At IRIUM we defend a world without stereotypes or limitations and we believe in equality for all, principles that we subscribe to in our Equality Plan and Code of Ethics, guaranteeing equal treatment and opportunities regardless of any personal, physical or social condition.